At Untosa, we believe gifting is deeply personal — and so is the information you share with us. This Privacy Policy explains what we collect, why we collect it, and how we protect it. We've written it in plain language because you deserve to understand exactly how your data is handled.
Information We Collect
Information you give us
When you fill out a form, book a consultation, or reach out to us directly, we may collect your name, email address, phone number, and details about the gifting occasion — including the story and emotions you share with us through our 'Spill It' form.
Information we collect automatically
When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, pages visited, and time spent on the site. This helps us understand how people use Untosa and improve the experience.
Information from third parties
If you book a consultation through Calendly or interact with us via social platforms, we may receive information from those services. Their respective privacy policies govern how they handle your data.
How We Use Your Information
To serve you better
We use the information you share to understand your gifting needs, personalise our recommendations, schedule consultations, and craft gifts that feel truly meaningful.
To communicate with you
We may use your contact details to send updates about your order or consultation, respond to enquiries, and — with your permission — share occasional inspiration, stories, or offers from Untosa.
To improve our service
Aggregated and anonymised usage data helps us understand which parts of our site work well and which could be improved. We never sell this data.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymise it.
Your Rights
Depending on where you are located, you may have the right to access, correct, or delete your personal information; object to or restrict how we process your data; and withdraw consent where processing is based on consent. To exercise any of these rights, please reach out to us at the contact details below.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the 'last updated' date at the top of this page. We encourage you to review this policy periodically.
Get in Touch
If you have any questions about this Privacy Policy or how we handle your information, please write to us at info@untosa.com. We're a small, human team and we genuinely read every message.
Questions? We're here.
We're a small team and we take your privacy seriously. If anything in this policy is unclear or you'd like to exercise your rights, write to us — we genuinely read every message.
info@untosa.com